Lands End - Customer Service Representative Lands' End Employee Review

1.0
Dec 17, 2021
Recommend
CEO approval
Business outlook

Pros

Work from home Decent pay

Cons

Do not work for this company if you never want to have a seperation of home life from work as well as being told one thing by a part of management only to be gaslight when you question it and put on action plans if your numbers are not perfect. However explain how you are to properly take an order from a customer in less then 6 minutes when at times there are a variety of obstacles that deter that, ie not available item, different price, different sizes, explination of the catalog, ect. Make that make sense. You are nothing more then a number and robot, and while management claims they understand they do not, as they will gas light you, be two faced two you are all around toxic.

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Lands' End Response
4y
Thank you for taking time to write a review. We would like to learn more about your experience. Please email us at employeefeedback@landsend.com.

Explore other reviews about Lands' End

5.0
Apr 20, 2026
Recommend
CEO approval
Business outlook

Pros

Good Work Culture Great people

Cons

Very very very very manual systems

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Lands' End Response
1mo
Thank you for sharing your experience. We’re glad our people and culture have made a positive impression, and we appreciate your feedback on our systems. We’re actively modernizing tools and processes to better support day-to-day work.
3.0
Jun 27, 2026
Recommend
CEO approval
Business outlook

Pros

No Drama, Helpful and friendly Leads, generally pleasant coworkers. Easy tasks. Nice schedule. Free Gym included

Cons

Outdated Facilities, sometimes stressfully fast paced, Overall fairly bleak workplace.

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