Pros
- I enjoyed that the work was relatively simple, however, the volume was astronomical (that being said, it is important to note it is seasonal). - I also felt I was part of a team that consisted of kind people that ethically and morally had a good compass (this is important to me, it may not be a deciding factor for others). - I also had the luck of being paired with a senior member that provided training and moral support, where that was non-existent with my direct manager. Another senior CX specialist on the UK team was a huge resource too despite her own heavy workload. - I recommend joining this company if you can accept the seasonal nature of the business. Spring/Summer time are tough. - People were really funny and kind in a good way and there is a great sense of camaraderie. - It’s very diverse and I loved that. - I wouldn’t discourage anyone from joining. You will quickly feel like an indispensable member from the start.
Cons
- I want to start with the caveat that this is a start-up/scale up and therefore to take any cons with that in mind. Most of these issues are not intentional or done maliciously. They’re part and parcel of a business trying to scale up. - Sadly training and onboarding was not a smooth process. That being said, their HR head was supportive and kind in trying to have this ship run smoothly. - At the time of my joining, the CX team was chaos on another level. It was cliquey at times. I was amused by the fascination and use of American lingo like “cool beans” or “perf”, that most if not all Americans students phase out by high school, at the very least. Without a doubt unintentional/harmless, however, this inadvertently lended itself more to the cliquey, immature vibe I’ve already mentioned. - I think there needs to be some cleaning up of the code. The usability of the web app was a real issue for customers. - Due to the nature of the business consider whether you’re being managed correctly. At times directions were confusing, if not altogether conflicting.