Poor Management - Anonymous employee LYFE Kitchen Employee Review

2.0
Nov 24, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great brand and concept addressing healthier eating opportunities

Cons

Poor follow through from upper management not providing support or resources to store operations. Constant restructuring with management, complete turnover with upper management and GM's leaving due to lack of organization and support. Constant emails going back and forth about cutting labor bottom line focus, yet provide excellent customer service. They need to figure out if the concept is fast casual or full serve --- with a focus on labor, labor, labor, and cutting employees hours, leaves much to be desired when it comes to providing proper customer service

Explore other reviews about LYFE Kitchen

5.0
Jun 25, 2023
Recommend
CEO approval
Business outlook

Pros

Management was great and pay was fair.

Cons

Unorganized, Slow movement, and inconsistent.

1.0
Nov 25, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great concept on paper. Great tasting, good for you foods are what people WANT more of, and what the industry NEEDS more of.

Cons

Ever since the Carlisle Group took over, the company has gone into a speeding downward spiral. It's crisis management mode nearly every day. Terrible hires at the executive level. Horrible execution in terms of quality of both food and service, all due to a dysfunctional business model. They have no control over food quality, since there are no kitchen managers in any of the restaurants. The owners completely underestimate the need for this position, due to the complexity of the kitchen operation. Customers get very upset daily, because of consistent order screw-ups, and terrible service given, which result from emphasis on cutting labor. There is no personal investment or development of corporate staff. Very insufficient training for mgmt and store level staff. Worse yet, there are a few bad apples at exec level, that have completely destroyed what was once a very positive corporate culture. It's the perfect recipe for disaster, which perfectly explains why the place is a disaster.

5
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