Awful company with awful management - Lettings Negotiator LRG Employee Review

1.0
May 30, 2023
Recommend
CEO approval
Business outlook

Pros

Not a lot to say really

Cons

The company is horrendous to work for, you are not cared for as an individual. You are just a number! The management is a joke, very very target based and if you aren’t meeting the targets you’re out the door! The customer service is ridiculous- the company only cares about making money and they do not care how they treat their employees or customers! I wish I read the reviews before starting my job at the company because I would have walked away before it was too late.

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LRG Response
3y
We're truly sorry to hear about your negative experience working with our company. We take feedback from our employees very seriously, and we apologise if you felt that your individual needs were not cared for. Our aim is to create an environment where every team member feels valued and supported. I can reassure you that no employee is just a number, for example we have a number of recognition programmes for all divisions and invest a lot of time into upskilling our teams and looking after everyone’s wellbeing. Also our senior management team recognise the importance of all our people, they often take the time to recognise employees’ hard work. Regarding your concerns about management and target-based approach, we understand that maintaining a balance between targets and employee well-being is crucial. We continually strive to strike the right balance, ensuring that our employees have the necessary support to meet their goals while maintaining a healthy work-life balance. Over the past year we have reduced the hours our front-office teams work and have not seen any impact on business performance therefore it appears that the balance is currently being achieved. However if you have any information that suggests otherwise please do let us know. We would appreciate the opportunity to understand your specific concerns in more detail and address them appropriately. Our Group HR Manager, Sophie Wiseman, is here to listen and assist you. Kindly get in touch with Sophie via email at swiseman@lrg.co.uk. We genuinely regret that your experience did not meet your expectations and we hope to hear from you soon as we are committed to learning from your feedback. Razna – HR Department

Explore other reviews about LRG

5.0
Dec 28, 2023
Recommend
CEO approval
Business outlook

Pros

It was a good work environment

Cons

Bad work environment for managers

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LRG Response
2y
Thank you for leaving us a 5* review and your feedback around work environment in particular for managers. We would be keen to understand a little more about your comments around this, to hopefully improve and better our offerings to managers. Please email lifeatlrg@lrg.co.uk we look forward to hearing from you! Razna - HR Department
2.0
Apr 27, 2024
Recommend
CEO approval
Business outlook

Pros

It help me a lot during my student years I was earning

Cons

It took so much time Customer satisfaction was the thing

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LRG Response
1y
Thanks for sharing your feedback, we're glad to hear your employment with LRG supported you through your student years, however are disappointed to hear that you felt our customer satisfaction did not score well. Our Google Reviews as an organisation is at 4.5 stars out of 5 which is something we pride ourselves on. Albeit, we are always looking to improve our customer satisfaction and have recently been accredited by the institute of Customer Service, which will help maintain and enhance service standards. Thanks again for your review. Razna - HR Department
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