May 30, 2023
LRG Response
3yWe're truly sorry to hear about your negative experience working with our company. We take feedback from our employees very seriously, and we apologise if you felt that your individual needs were not cared for. Our aim is to create an environment where every team member feels valued and supported. I can reassure you that no employee is just a number, for example we have a number of recognition programmes for all divisions and invest a lot of time into upskilling our teams and looking after everyone’s wellbeing. Also our senior management team recognise the importance of all our people, they often take the time to recognise employees’ hard work.
Regarding your concerns about management and target-based approach, we understand that maintaining a balance between targets and employee well-being is crucial. We continually strive to strike the right balance, ensuring that our employees have the necessary support to meet their goals while maintaining a healthy work-life balance. Over the past year we have reduced the hours our front-office teams work and have not seen any impact on business performance therefore it appears that the balance is currently being achieved. However if you have any information that suggests otherwise please do let us know.
We would appreciate the opportunity to understand your specific concerns in more detail and address them appropriately. Our Group HR Manager, Sophie Wiseman, is here to listen and assist you. Kindly get in touch with Sophie via email at swiseman@lrg.co.uk.
We genuinely regret that your experience did not meet your expectations and we hope to hear from you soon as we are committed to learning from your feedback. Razna – HR Department