Why don't you practise what you preach? - Anonymous employee LHH Employee Review

1.0
Jan 25, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I am unable to comment.

Cons

As a current employee, I find it increasingly frustrating to read a number of articles and blogs that LHHPenna have recently been posting about – even though they have not yet had the inclination to actually follow through with ANY of their own advice. For example, Nick Goldberg, the CEO, was quoted by the Institute of Leadership & Management saying that: “The opinions of employees is something employers have long been concerned with, yet what our research highlights is how that feedback is to become even more critical to managing an employer brand with the rise of social media, and in particular networks that specifically target a professional audience like LinkedIn and Glassdoor. This also makes it even more important for organisations to look after their leavers, who will have much less to lose in letting the world know what they really think about their ex-employer. Bearing these developments in mind, negative ratings of an employer can seriously impact its ability to encourage the best people to join its ranks and stay there. Organisations need to acknowledge this growing issue and then take the vital steps of engaging and developing their employees to future proof themselves.” It is so frustrating because the CEO in particular has a sole focus on profitability and sales, and at not one point during the acquisition of Penna did he care about the affected individuals whom he was making redundant. How ironic that an outplacement company was unable to internally support a restructuring programme, yet LHHPenna are supposed to be seen as the ‘experts’ by our clients? I saw the majority of my colleagues being treated appallingly throughout the process, and I am simply biding my time before I am able to leave the blame culture that they have created. Never in all my time working within HR Consultancy have I seen such a desperate lack of emotional intelligence by a leadership team. The whole restructuring process was an absolute shambles and this is just one example of how LHHPenna treat their employees, and it didn’t take long for the clients to be demoted on their priority list either.

avatar
LHH Response
9y
Thank you for your review. All feedback is good feedback, even if it’s negative. Given the personal nature of the comments I would like to take the opportunity to respond personally. As I’ve always said, I truly believe in looking after people properly when they leave a business. Like with any integration we had some people who had to leave our business and we made absolutely sure we provided them with everything we possibly could. A best practice HR process was followed for the changes, all staff were offered coaching onsite throughout the change process, change workshops to manage the transition and then employees who were made redundant were offered a minimum of 3 months outplacement support. We received a lot of positive feedback from a lot of employees who left too about the way we handled the whole change process. Engagement of our employees is the single biggest reason behind the UK’s growth over the last 5 years. Our last Great Place to Work survey showed that 92% of people love working here. But this wasn’t enough for me personally, so we launched our new monthly engagement survey. Understanding how we can improve engagement regularly will make this an even better place to work and gives everyone in the business a constant tool to feedback how they feel and how we can improve. And whilst sales and profitability are clearly important to any business, it’s an engaged workforce that drives it, which is why my number one objective is to create great environment because when people are engaged at work it makes a massive difference to their own wellbeing and in turn we deliver better services to all of our customers. Finally, I encourage you to make your line manager aware of how you are feeling. We would be keen to understand how you feel we could have improved our process and support as well as talk about how to help you re-engage with the business. Nick

Explore other reviews about LHH

5.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

Good compensation Lots of jobs to work on

Cons

A lot of leadership changes and compensation changes

1.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

The team was one of the strongest aspects of the organization, with many supportive and hardworking colleagues. PTO and time-off benefits were competitive, including occasional early-release days and additional time-off opportunities throughout the year.

Cons

The company culture has significantly declined in recent years, leading to lower employee morale and engagement. Micromanagement became increasingly common, while transparency and trust diminished. Although remote work was heavily promoted, there has been a shift toward a hybrid/in-office model. Office conditions often created challenges, including recurring maintenance issues and an open floor plan that made it difficult to focus and conduct private conversations or meetings. Compensation has not remained competitive with market expectations, making it increasingly difficult for employees to achieve strong earnings. Comparable staffing firms in the industry often offer higher compensation while providing similar benefits and time-off programs. As a result, retaining experienced recruiters and top performers has become increasingly challenging. Work-life balance also suffered due to the pressure of meeting KPIs and performance metrics, often requiring work outside of normal business hours to remain competitive and meet expectations. Employee engagement initiatives and team-building activities that once contributed to a positive environment have largely disappeared. There has also been noticeable turnover among tenured employees and top performers, raising concerns about retention and overall organizational direction.

4
See reviews by: Helpful|Rating|Date|All