Bad experience - Customer Care Advisor L'Occitane Employee Review

Hi, Thanks for taking the time to write a review, these are very important to us. In regards to your comment about training allocation, whilst I fully appreciate Allocation Training and the subsequent training products that are issued is something many Associates look forward to, the decision to put these on hold was not taken lightly and was in line with the HMRC guidelines. This message was subsequently communicated through the LOLA and Heads of Department, as well as the Monthly Business Update. Regarding resource, please rest assured, the Customer Care Team are a hugely important part of L’Occitane and we value each and every member of the team. Nevertheless, I’m sure you can appreciate it is difficult to always anticipate customer demand exactly but the Customer Care Manager and Head of Digital continue to work closely on a resource plan to try and support any large changes in that demand. In terms of your pay, this is always of paramount importance so please do contact us if you believe there is a discrepancy so we can immediately look into this further for you. In the meantime, thank you again for your feedback and we hope to hear from you soon if we can support any further. Kind regards Sam