Unveiling the Veil: The Dark Reality of Kwara's Work Culture - Customer Success Manager Kwara Employee Review

1.0
Jul 30, 2023
Recommend
CEO approval
Business outlook

Pros

To simply put it, I wouldn't wish the opportunity to work at Kwara even to my worst enemy. Anyway, the following are Pros of working at Kwara - 1. Inspirational Micromanagement: Revel in the joy of having your every move closely monitored. Who wouldn't want their boss breathing down their neck, offering "helpful" suggestions every three seconds? 2. Fear-Driven Motivation: Who needs encouragement when you can rely on fear to get things done? The threat of losing your job or facing consequences will surely bring out the best in you! 3. Nepotism Galore: Cherish the family-like atmosphere where promotions and special treatment are reserved for those with the right last name or connections. Competence, who needs that? 4. Innovative Office Politics: Witness the intricate dance of power plays and office politics. It's like being part of a thrilling chess game where you never know who'll stab you in the back next! 5. Constant Drama: It's like being part of a soap opera! Gossip, rumors, and petty conflicts make every day a thrilling rollercoaster ride of emotions. So much more exciting than doing actual work! 6. Endless Opportunities for Overtime: Who needs a life outside of work, right? Enjoy the chance to sacrifice your personal time for the company without any extra compensation. It's a gift that keeps on taking! 7. High Turnover Rate: Experience the joy of making new friends, only to see them leave a few months later due to "unrelated" reasons. It keeps the workplace dynamic and ever-changing!

Cons

I am not perfect but at Kwara is where I learnt that not all that glitters is gold. Fortunately, it will take you 5 minutes at most to realize that the smiles, hugs and sweet words at Kwara are as fake as the company's mission and vision. The Top management is delusional and the only one with brains was the strategic manager. Anyway, the following are Cons of working at Kwara - 1. Bullying and Harassment: Be prepared for instances of bullying, harassment, or discrimination. Which will deeply affect your mental health, leading to depression and even post-traumatic stress disorder (PTSD). 2. Fear of Retaliation: Due to the bullying culture at Kwara, employees fear speaking up about issues or concerns due to the risk of retaliation or reprisal. This fear of standing up for oneself will lead to feelings of helplessness and exacerbate depression. 3. Excessive Workload: Be ready for heavy workload with unrealistic expectations that will overwhelm you, leaving you feeling constantly stressed and anxious. The constant pressure to meet unattainable targets will lead to a sense of failure and hopelessness, which may contribute to the development of depression. Clearly you can all see that depression is an occurring theme in working at Kwara but I promise you, it will only get worse. I personally feel that criminals found guilty of murder should be convicted to work at Kwara instead of life in prison. Anyway, let us continue - 4. Work-Life Imbalance: Be prepared to work for excessive hours or being given unrealistic expectations to be always available. This imbalance can leave little time for rest, relaxation, and personal life, leading to burnout and contributing to ? Yes, you guessed right, Depression! 5. Limited Growth Opportunities: The absence of clear career advancement paths or opportunities for skill development can lead to a sense of stagnation and unfulfillment. The feeling of being trapped in a dead-end job can contribute to a sense of hopelessness and guess what ? You know it, Depression! 6. Social Isolation and Loneliness: The negative dynamics of the toxic environment at Kwara will lead to you isolating yourself from colleagues to avoid further stress or conflict. This social withdrawal can lead to feelings of loneliness, which can be a contributing factor to ? Guess what? Yes, say it with me, DEPRESSION!

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Kwara Response
2y
Thank you for sharing your thoughts on your time at Kwara. We value your honesty and the opportunity to improve. We're deeply concerned about the issues you've raised, such as micromanagement, fear-driven motivation, and nepotism. Rest assured, we're actively addressing these concerns to create a better, more inclusive work environment. Instances of bullying, harassment, and fear of retaliation are taken seriously and are always thoroughly investigated by our HR department (hr@kwara.com). We're committed to ensuring a safe, respectful workplace. Your feedback on workload, work-life balance, and limited growth opportunities is valuable. We'll review our policies to prioritize employee well-being and development. We apologize for your less-than-ideal experience and hope to earn back your trust. If you're open to it, we'd welcome a confidential conversation to gain deeper insights. Thank you for your feedback, and we wish you the best in your future endeavors. Your insights drive us to create a more positive workplace for all.

Explore other reviews about Kwara

2.0
Sep 10, 2024
Recommend
CEO approval
Business outlook

Pros

Breakfast and lunch are provided at the quiet and nice office. There's flexibility to work from home some days.

Cons

I witnessed the management call the police on a relatively new, largely untrained colleague for a mistake he made on the platform. The company has no room for making mistakes and has no internal dispute resolution mechanisms. The colleague was fired on the spot and denied his final dues, despite the police dismissing the case for lack of merit. This is greatly concerning to me. Micro-management and suspicion of staff are also on the rise, and on top of that, there are too many one-on-ones and work review meetings and weekly reports for each staff to write and present. Management and founders act friendly but are constantly fault-finding. Staff have to always walk on eggshells and act right when management is watching. An introverted personality is generally viewed as suspicious, so all introverts have to pretend and force themselves to be active at office events, which is exhausting. This is despite the company priding itself in being an inclusive employer.

1
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Kwara Response
1y
Thank you for sharing your feedback! We take pride in our well-structured onboarding and training programs, which provide everyone with the best practices and solid information needed to excel in their roles. Working in the Fintech industry comes with great responsibility, as we are entrusted with safeguarding others' assets. Therefore, we maintain a zero-tolerance approach to security risks. Regarding management, we appreciate your input and will review your feedback to continue improving our leadership team. We value each individual's personality equally, and we believe that a fluid and open communication flow is key to a company's success. We're sorry to hear that social events have caused you some exhaustion, and we'll take this into account. Once again, thank you for taking the time to share your thoughts. We carefully consider all feedback to continuously refine our best practices.
1.0
Aug 1, 2024
Recommend
CEO approval
Business outlook

Pros

None, I experienced too much unfair treatment cannot think of any

Cons

So many gosh! First of all, no recognisition for a job well done, constant threats to get fired without proper structure or warning to improve ones performance. -Salary raises based on how well you know or interact with management.- -Burn rate just done on powerpoint presentations and not actioned. They subject this to individuals, you are always on edge over getting fired because of the threats. You can never settle on a task because the next moment boom!! strategy change.

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