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      Kustomer

      Engaged employer

      Kustomer reviews

      Great team spirit, scaling phase of growth - Head of Integrated Marketing Kustomer Employee Review

      5.0
      Jun 18, 2026
      Head of integrated marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Kustomer is full of genuinely kind, smart and hardworking people. We're building fast, but every day is challenging and fun. It's been awhile since I've worked with a team that is as capable and driven as this one. I'm loving my time at Kustomer and would highly recommend.

      Cons

      We're still in the scaling stages, bigger than a true startup, but smaller than the giants. This is a tough time to build, and it's not for everyone. You have to be willing to do what it take, work hard, think outside the box, and solve challenges yourself. We're at the place that requires startup grit and scaling process, not everyone has both!

      Explore other reviews about Kustomer

      5.0
      Feb 23, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      experienced leadership low ego environement - everyone's willing to help each other out fast paced, minimal red tape innovative engineering

      Cons

      fast paced, ambiguous environments aren't for everyone - you need to be excited about taking ownership to thrive here

      1
      avatar
      Kustomer Response
      2mo
      Thank you so much for sharing this. We’re really happy to hear that the low-ego environment and the willingness of the team to help one another has stood out during your time here. Building a culture like this is a team effort, and knowing that it’s hitting the mark for you is a huge win. We’re glad to have you with us!
      2.0
      May 3, 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - Smart, friendly coworkers - Lots of opportunity because people leave constantly. If you make it 6 months you'll probably be the most experienced person on your team. - Company appears to have money so is relatively stable for a startup

      Cons

      - By far the most turnover I've ever seen at a company. Part of this is the constant firings done in secret. But it's also from people quitting because of how bad this place is. - Arbitrarily set and unattainable deadlines. Everything is always code red and always urgent. - No work life balance - Platform and product is bad, but there's no time focused to fixing it because we're always pushing new AI slop projects - Negative future outlook for the company. Business is going downhill and the founders are grasping at straws to find something that sticks. - Engineering has a lot of issues, so we re-org to pretend they don't exist. - Leadership perpetuates a negative culture. Employees are afraid to speak up. Expect to be Slack deactivated if you do. - Lack of accountability from management - Low pay for the stress

      7
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