Supportive managers, but unrealistic expectations and low pay - Therapist/Counselor MHP Kooth Employee Review

1.0
May 12, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, some manager are supportive

Cons

Unrealistic KPI, no lunch no breaks, low salary, poor platform , lack of communication

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Kooth Response
1mo
Thank you for taking the time to share your feedback. We’re glad to hear you’ve experienced supportive managers and flexibility through remote working, but we’re sorry to hear other aspects of your experience haven’t met expectations. We know the work our practitioners do is incredibly important, and we continue to review how we support teams through clearer communication, sustainable ways of working, and ongoing evaluation of goals and workloads. Our salary levels are aligned to the equivalent NHS roles and uplifted annually in accordance with NHS pay increases. Compensation packages are continually reviewed as part of our mid and end-of-year performance evaluation processes. We appreciate you sharing your perspective and wish you all the best moving forward.

Explore other reviews about Kooth

5.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I absolutely love the team culture here. There is a strong "autonomous vibe" that allows you to own your work and execute without unnecessary handholding or micromanagement. In my opinion, the company mission is underrated. We have a serious, tangible impact on the young adult community, which makes the work deeply rewarding. It’s great to see the genuine commitment from our leadership teams. They prioritize clear communication and are actively invested in helping everyone grow and succeed.

Cons

Like any startup organization, there is a high need to pivot quickly when changes come. You have to be comfortable with a fast-moving environment.

2
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Kooth Response
1mo
Thank you for sharing such thoughtful feedback. We’re so glad to hear that Kooth’s culture, mission, and leadership have had a positive impact on your experience. We know that working in a growing, mission-driven organization can require a lot of adaptability, especially as we continue to evolve and respond to the needs of the young people and communities we serve. Your point about transparent communication during periods of change is well taken. Clear, consistent communication is essential to maintaining trust and helping our teams feel supported through growth. Thank you again for the work you do and for being part of Kooth’s mission.
3.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Full remote, flexible, good mission, good PTO and benefits

Cons

Constantly changing goals and leadership, poorly defined targets, heavy reliance on contractors

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