Pros
As far as customers are concerned the company genuinely seems to care about children and their education. Frequent programs to encourage reading or learning and lots of involvement in the community. Pay was really good for the job. Business casual dress code.
Cons
My first boss never came out of his office to interact with the team, he emailed us from home to let us know he'd quit and would be using up the last few weeks of his saved vacation. My next supervisor was really great but was in charge of our department and a separate more travel intensive department so she couldn't keep us. My third boss tried to blackmail me for a promotion, HR had a talk with her but to my knowledge no formal reprimand and she worked for another year. My fourth boss in three years selected her favorite agents to be unofficial supervisors so she could manage her other team upstairs, the people selected were unprofessional and had no seniority and made life miserable for everyone around. I was let go this year because of "misuse of employer equipment" and told an inappropriate email was sent from my computer but no email was provided, no details about contents were given, and my team was told I'd gotten a promotion elsewhere. At the risk of coming across like a bitter former employee I really think this company is poison to a healthy worker.