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      KnowBe4

      Engaged employer

      KnowBe4 reviews

      Going down quick - Customer Success Manager KnowBe4 Employee Review

      1.0
      Jan 10, 2024
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Unlimited PTO, flexible schedule, great co workers.

      Cons

      They claim radical transparency and assured us of no layoffs and that comp plans would be for the better. However, they've now layed off tons of employees with no rhyme or reason as to why they chose who they did to stay or go. Severance was a joke. They cut base salary and commission for the ones who made it, when it was already low for the work load. Stu preaches not treating us like mushrooms(keeping us in the dark and feeding us sh*t) but here we are. He brags about his delimma with someome wanting to trade mansions and procedes to show the whole company pictures of the multi million dallar home. Meanwhile the bonus "game" has gone to crap and we barely hit any more. No room for growth and they are now making anyone within 25 miles of Clearwater RTO 3 days a week, even if hired as remote.

      avatar
      KnowBe4 Response
      2y
      Thank you for sharing your concerns. The internal reorganization is part of our new go-to-market strategy. We understand the disappointment regarding recent changes, and we apologize for any confusion as these changes take place. We are doing our best to provide healthy severance packages for the roles that were no longer needed in the same numbers as part of the restructuring. We have also offered other job openings to qualified Knowsters as an option. Our bonus program earned each Knowster $7,500+ in 2023 and maintains a trajectory similar to previous years. Our Hybrid Return to Office (RTO) policy fosters career growth and enhances collaborative efforts by providing a conducive in-person work environment. We understand that some employees may have special circumstances preventing them from adopting a hybrid work setting, and we are committed to accommodating their needs individually to ensure an inclusive and supportive workplace.

      Explore other reviews about KnowBe4

      5.0
      May 22, 2026
      Social media/multimedia
      Recommend
      CEO approval
      Business outlook

      Pros

      A welcoming and inclusive environment with a patient onboarding team. Work is always fun and collaborative!

      Cons

      Training and onboarding process is thorough but only to ensure all employees are keeping themselves and the companies information safe online!

      avatar
      KnowBe4 Response
      2w
      We’re glad to hear you feel supported! Open communication is a huge priority for us — and feedback like yours keeps us motivated. 🤗
      1.0
      Jun 8, 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Great office snacks, free ev charging, cool coworkers

      Cons

      Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

      3
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