Was great, but is now in a slow decline - Tech Support KnowBe4 Employee Review

2.0
Nov 2, 2023
Recommend
CEO approval
Business outlook

Pros

The company culture is great. You don't feel like your being micro managed and can mostly work how you want to work, with some exceptions of course. Managers are great, but your mileage may vary. Unlimited PTO.

Cons

Pay is decent, but recently we were told that there will be no cost of living adjustments even considering the organization is making more money than they have ever made. This is called greed. On top of this, there is concern that our bonuses which is the only thing that make up for the lack of pay might be going away next year. I guess this is what happens when a good company gets bought out and your CEO no longer cares; they slowly take your benefits away and hope that most people don't notice before its all gone. Benefits are essentially non-existent at this point. Health insurance is expensive and the free tier is horrible, even for a single person. They claim that this will improve next year, but I doubt it. In 2022, we had great insurance, great bonuses, career coaches, and just good benefits overall like free massages, free haircuts, etc. All that went away slowly throughout 2023. I am sure it will all be gone in 2024.

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KnowBe4 Response
2y
Hi Knowster. We understand and share your concerns regarding the announcement that there will be no cost of living adjustments in January as there have been in previous years. In these challenging economic times, our decision does not reflect any lack of appreciation for our employees’ hard work and dedication. The global economic landscape has presented unforeseen challenges, and we want to assure you that we are doing everything within our means to preserve as many benefits as possible while navigating these uncertain times. Stu also announced that we are 100% continuing the monthly bonus plan in 2024. Our health insurance has many different tiers to select from based on our varied employee needs, and we benchmark all tiers to industry standards for companies our size to ensure competitiveness. Healthcare costs continue to rise by double digits percentages every year, and we have not increased rates on our premiums. In fact, we lowered family premiums by over 30% in 2023. Our insurance plans have not changed since 2022 outside of adding another tier so that people could elect for an HSA which was driven by overwhelming suggestions from the employee base so we definitely welcome suggestions. We will continue to work with our insurance carriers to maximize coverage at the best price as we head into 2024. Your well-being and job security remain top priorities for us, and we appreciate your understanding during these unprecedented circumstances.

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5.0
Jun 11, 2026
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Pros

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Cons

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1.0
Jun 8, 2026
Recommend
CEO approval
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Pros

Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

3
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