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      KnowBe4

      Engaged employer

      KnowBe4 reviews

      Way to screw over the backbone of the company - Customer Success Manager (CSM) KnowBe4 Employee Review

      1.0
      Jul 24, 2023
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      open pto, great team members

      Cons

      pay so low it's almost vile, increased workload but not pay, refusal to add headcount

      avatar
      KnowBe4 Response
      2y
      Hello Knowster, and thank you for sharing your feedback with us. As a growing organization, we are always adding new headcount and monitoring our commission plans to make changes that ensure everyone can achieve or exceed their annual on-target earnings (OTE) when retention targets are met or exceeded. As we are now a part of Vista Equity Partners, we will be leaning on their expertise to update our pay and commission plans for sales and CSM team members. Our CEO and CRO have mentioned the coming changes a few times during our daily company-wide meetings, and we strongly believe everyone will be very happy with the coming updates. If you have any additional feedback, please feel free to utilize our “no door” policy and come to leadership directly. If, for any reason, you feel uncomfortable with that, you can utilize our anonymous reporting methods, such as our suggestion boxes.

      Explore other reviews about KnowBe4

      5.0
      Jun 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Hood staff be kind nice

      Cons

      Poor pay insurance bad hard work

      1
      1.0
      Jun 8, 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Great office snacks, free ev charging, cool coworkers

      Cons

      Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

      3
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