Great Onboarding Experience - Customer Success Manager KnowBe4 Employee Review

5.0
Jan 11, 2019
Recommend
CEO approval
Business outlook

Pros

Despite being recruited & based in the UK the onboarding process was very easy. The onboarding team did a great job, keeping in regular contact & providing relevant information. They were also very quick to respond to any queries, despite being 5hrs behind. Once we arrived in the US for orientation & onboarding training KnowBe4 had arranged for someone to meet us at the KnowBe4 apartment to show us around, even though it was a Sun. When we arrived on the first day, Alyssa already knew our names, despite 12 people starting on the same day, and she was incredibly welcoming. We have been made to feel very welcome, training is very structured and robust & nothing is too much trouble!

Cons

Having to come to Florida for 3wks of training!! - Only Joking :)

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KnowBe4 Response
7y
We are super happy you loved the on-boarding experience. All new Knowsters should feel very welcome as you are now a part of our team. Also, I hope you enjoyed the beautiful beaches while you were here.

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1.0
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Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

3
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