Customer Success Manager - Customer Success Manager KnowBe4 Employee Review

5.0
Jul 13, 2017
Recommend
CEO approval
Business outlook

Pros

Great company to work for. Everything you could ask for in a company. Forward thinking company with a lot of smart, positive people. They pay is great as well as company wide bonuses that reward everyone for performance, not just the sales department so everyone is motivated to do a great job in their department and help each other. Open Door policy with any feedback or questions. Stu is a great CEO and has great leadership. The dress code is relaxed so that you come to work comfortable to allow you to do a great job. From what I've seen, I'm new but there's a lot of room to advance and be promoted quickly. Everyone is friendly in the company. Snacks are provided. Open PTO Policy. Relaxed, but focused, and positive atmosphere.

Cons

I can't think of anything. Truly great company to work for.

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KnowBe4 Response
7y
Thanks very much, appreciate the kudos! We try our level best to manage hypergrowth and expand as smooth as possible. In short, we have the problems we *want* to have ! :-D Warm regards, Stu

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5.0
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Cons

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1.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

3
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