Account Development Representative - Anonymous employee Knovel Employee Review

Great people, teamwork, very customer focused, great software solutions & products, great internal customer marketing to support customer success and customer experience treatment, free ongoing training to help with customer success (and customer retention and renewals, etc.)

Company was acquired, small company merged into a small part of a very large company, lost it's culture and identity, customer focus, etc., very different structure and model from acquiring company, many original people left, many in acquiring company did not really understand what made original company so successful, and did not respect or value those aspects or continue with them.

Knovel has a really strong niche position in the engineering information market, with a strong a loyal customer base. Over the past few years they have done a tremendous job of transforming their UI and engaging users.

Sr Management expectations are often out of line with reality and their communication style can be disfunctional. A lot of politics present at the Senior Management level, with a lot of CYA and throwing others under the bus.