Pros
- I've got a genuinely supportive manager who backs me and makes space for me to do good work and grow. - The wider operations and field team is brilliant and a real pleasure to be part of. There's a real kindness running through all the other teams too, which makes everyday work feel easy and human. - I feel part of something important and that my work benefits people across the business. - The culture, recognition, and benefits have all been steadily improving since I joined, so it feels like a company that listens and actually acts. There is a growing sense of camaraderie across all business functions as the business grows and new experts join the team.
Cons
Moving from start-up to scale-up always comes with some growing pains and the business has big aspirations! - Communication across the Support Centre could be even more joined up, so everyone always feels in the loop whether they are based in London or Rye. - From an operations point of view, the biggest opportunity is in the tools. A lot of reporting and admin is still quite manual, and getting numbers from one system to talk to another takes more effort than it should. However, this is being addressed across the year with the introduction of new systems.
