Pros
There are still some really good people at Knack who are being overworked and undervalued.
Cons
Knack is one of the most chaotic, demoralizing workplaces I’ve experienced. There’s zero structure, no consistent strategy, and whatever “plan” leadership comes up with is usually abandoned within weeks. The executive team is underqualified and refuses to listen to the subject matter experts they hire — decisions are made in silos, often by people who don’t understand the work. The culture is flat-out toxic. Being yelled at is normal. Not challenged — yelled at. PTO is strongly discouraged, tracked meticulously, and often viewed as a lack of commitment rather than a benefit employees are entitled to. Employees don’t have any safe resources. The company isn’t trained on state-specific employment laws, and they’ve mishandled multiple situations as a result. Employees are left to fend for themselves in an environment that doesn’t prioritize legality, let alone humanity. Tech debt is out of control. Years of shortcuts, poor planning, and strategy whiplash have left the product in a mess. Teams are constantly firefighting instead of building anything meaningful, which just adds to the stress and burnout. Layoffs were inhumane. People were blindsided and let go without empathy — including a pregnant woman. Morale is non-existent. And while that was the breaking point for many, the real story is how many people have chosen to leave. The optional turnover is just as telling. No bonuses, no recognition, no career development — just chaos, dysfunction, and fear. Avoid at all costs.