Working Experience - Engineering Service Technician Kinetics Employee Review

Entrepeneurial and focused on customers

cyclical industry has ups and downs

It provides steady, predictable hours and solid foundational experience in corporate hardware deployment and network troubleshooting. You get to interact with a wide variety of departments, ranging from on-site technical engineers to corporate finance teams.

The internal IT infrastructure feels years behind the curve. As a support agent, you are constantly bombarded with redundant tickets caused by legacy software failures and slow remote connections, but you aren't given the administrative rights or the budget to permanently fix the root hardware issues. The ticketing system itself is incredibly clunky, and management measures your success strictly by how fast you close tickets rather than the actual quality of the technical resolution.