Extreme monitoring beware! - Anonymous employee KinderSystems Employee Review

2.0
Aug 30, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Coworkers are friendly and helpful.

Cons

The company lists salaries but they offer hourly roles. There are strict working hours of 8-5 with an unpaid lunch. There is a digital timecard where you are clock in/out. You are expected to announce when you are away from the keyboard for any amount of time. Cameras on for everything. It is remote in the sense that you are at home, but it is more stifling than being in office when you need to announce when you go to the restroom.

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KinderSystems Response
4mo
Thank you for writing a review. To address a few of your points, yes, we do expect cameras to be on for all meetings, just like they were on for interviews. As a fully remote company, we know we have to work harder to build and maintain relationships with our colleagues, and having our cameras on is one way we can stay connected. We don't expect employees to announce when they need to step away for coffee or a short break, but if you are working with someone closely it can be helpful to let them know if you won't be able to answer a question right away. Our Support department may also announce lunch breaks so their colleagues can watch call queues and jump in if needed. We did recently implement time tracking, so we can track how much time each employee spends working on a specific customer or project. The intent is to ensure our resources are allocated appropriately and so we can track hours as a business. Hourly employees are required to clock in and out, which is a best practice to ensure you are paid correctly. Hourly vs salary designation is based on FLSA classifications, as well as the state where you live/work. I'm sorry we were not the right fit for what you are looking for, and we'll make sure we do better in the future when it comes to describing our culture. Best of luck to you! Kate Byers VP of People KinderSystems

Explore other reviews about KinderSystems

5.0
Jun 13, 2025
Recommend
CEO approval
Business outlook

Pros

People who are passionate about delivering high quality support to agencies and providers administering subsidized child care are what drive this company. The support and commitment people in this company put towards their work is commendable.

Cons

Always more work to be done!

3.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Kind management Easy on boarding with guides to help the whole way through calls

Cons

- Miscommunication of what role actually is. - Ai push causing several agents to lose their jobs overnight leading to insane queues that rarely die down like they used to. - Constant fear of losing job because of push of Ai roles - No time to study to work toward their 'inside promotions'

1
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KinderSystems Response
3w
Thank you for this review and for the kind words about our management team — that means a lot to us. The intent behind these changes is to let our agents focus on the complex, high-value work that genuinely requires human expertise, while giving customers with simpler needs a faster path to resolution rather than waiting in a queue for a live agent. We believe that's a better experience for both our customers and our team. We hear that the transition has created real strain, and we take that seriously. Our agents are at the heart of what we do, and their wellbeing matters to us. We're committed to supporting our team through this change and making sure people feel heard along the way. If you'd like to continue the conversation, please reach out to me directly. Best, Kate Byers VP of People KinderSystems
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