3.0
Sep 11, 2023
Current employee, more than 1 year
Weaverville, NC
Recommend
CEO approval
Business outlook
Pros
Average day at a call center like the one I support is very relaxed and all the KBAs and support you will ever need is available at your finger tips. Great pay for the level of position, and decent benefits and paid federal holidays due to the nature of this contract.
Cons
Dissociation and invisible coworkers, mostly remote, and no room for raises or growth. Definitely a stepping stone into a larger career opportunity. Major incidents can cause you serious mental health decline and the lack of updating the knowledge base from the L1 level is something I wasn't used to.