Decent place to work - Collections Specialist KeyBank Employee Review

4.0
Sep 3, 2025
Recommend
CEO approval
Business outlook

Pros

the computer systems are so incredibly outdated and have issues all the time. mgmt is overall easygoing if you do your job and what is expected of you.

Cons

onboarding and training is very disorganized and does not get you ready for your daily job at all. my original managers expected me to know everything when i was brand new and were terrible to ask for help. thankfully they have been fired and my new manager is much more easy going but has never done the job that he is managing so is not much help. overall 7/10 place to work

Explore other reviews about KeyBank

5.0
Mar 4, 2026
Recommend
CEO approval
Business outlook

Pros

Good Growth Potential and Learning Experience

Cons

Must stay on the retail track if you receive a return offer

2.0
May 7, 2026
Recommend
CEO approval
Business outlook

Pros

- 7% 401(k) match (although only funded once a year) - $500 Wellness credit to use towards a gym membership, new work clothes, college tuition and so on. - Not too pad when it comes down to PTO policy.

Cons

- Extremely old technology. - Bad products (it’s hard to sell when your products are simply bad). - Everything takes twice as long to happen at KeyBank (when it comes down to processes). Everything is manual, nothing is automated. - Commission pay is all over the place, extremely hard to understand and unreliable. There are so many rules about what qualifies for commission and what doesn’t that it’s hard to keep up. - As a licensed banker, you will compete with your non-licensed teammates for investment referrals. - Cheap company. Instead of hiring more people, they will use a Private Client Banker at the teller line if needed. - Banks open Saturday. - Paperwork for every single small thing. - Commission pay for licensed bankers is at the mercy of your Private Client Advisor. If they forget to add your name when closing an investment deal, you get nothing. It happens quite often in every single branch. - Expensive health insurance plans. - Not a lot of growth opportunities if you aren’t in WA or Ohio.

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