Sinking ship - Customer Service Associate KeyBank Employee Review

2.0
Nov 15, 2023
Recommend
CEO approval
Business outlook

Pros

Holidays off. Can get a lot of PTO AGTER 5 years

Cons

Management everywhere here is awful. Toxic work environment in every position I’ve been in

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

3.0
Jul 6, 2026
Recommend
CEO approval
Business outlook

Pros

If you’re in the Seattle area or other markets with concentrated branches there is a lot of opportunity for development. There are some very good employees that work for key.

Cons

Leadership is unpredictable and expectations are constantly changing making it hard to effectively manage a team and commit to all individual sales responsibilities. They removed them but reinstated them in a different way mid year with no notice.

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