A Stressed Company In Transition - Relationship Manager KeyBank Employee Review

3.0
Nov 19, 2010
Recommend
CEO approval
Business outlook

Pros

Competitive base salary Decent benefits with good 401k match and vacation time Historically a company that put the needs of the customer first and supported their employees (prior to the financial crisis)

Cons

Poor incentive plan. 2009 they did not pay any loan production incentive to their loan officers no matter how much was produced. There is no incentive for other lines of business to refer you business and the computer system is slow and offers no real value in prospecting. You will be prospecting for 90+ percent of your business by yourself. The retail platform is not competitive with larger institutions and there is little walk in business both for teller as well as banker transactions. The company will change focuses, underwriting, and employee treatment regularily and is managed with a very short term focus. The management is under constant pressure because of poor company performance and they will quickly change what product they would like you to push and are quick to move to a performanance plan including termination.

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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