If you are considering taking a job as a Mortgage Advisor for Key Bank...don't walk...run away! - Mortgage Advisor KeyBank Employee Review

1.0
Oct 20, 2010
Recommend
CEO approval
Business outlook

Pros

I had decent benefits and paid time off, but I think both have been reduced for new employees

Cons

Very poor processing and underwriting center. It went from bad to worse when the whole back office was outsourced to PHH. PHH in turn outsources over seas. Just try to get something closed on time. Communication it terrible. Compensation plan is not worth the grief.

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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