Pros
I was with the company for 7 years, the most positive aspects were working with the best manager and team for 4 years and client relationships. Our office received multiple awards and recognition for performance as well as customer service. Cleveland winning market of the year was an unforgettable experience. The CEO, Beth Mooney and entire executive team not only held a celebration, but also lined the stairs as the retail employees entered cheering and clapping for us. This is when the company truly cared for it's colleagues and clients.
Cons
Change is the only constant in a federally regulated industry. There isn't necessarily a negative impact due to change, however the company's response and actions can determine whether employees and customers can transition easily or not. After Beth Mooney's retirement (as well as leading up to that time) the changes were significantly felt on multiple levels. The shift seemed to primarily focus on the business making a profit and all other aspects were unimportant. It was extremely disheartening to work through changes with such a significantly negative experience and no support. Ultimately, this is the primary reason I no longer am with the company and would not consider employment with Keybank