Great in the begining, but many changes made it difficult to enjoy - Sales and Service Representative KeyBank Employee Review

2.0
Aug 10, 2010
Recommend
CEO approval
Business outlook

Pros

Amazing benefits, generous PTO and 401K investment matching, flexible work/life balance.

Cons

Too much focus on unnecessary details and not on the big picture. Working 12-15 hours a day working on spreadsheets or clearing reports, and for what? In the end it doesn't matter. Key states they are in the relationship business, but from my experience, customer relationships suffered and I received more complaints than praise from customers on the level of service, all due to unattainable deadlines for paperwork. The management I worked under was horrible. I felt I was reprimanded for so many things that had nothing to do with me. I was the youngest person in the office, and my managers made comments and jokes about it DAILY. It was a very hard environment to work in. Procedures changed almost montly. Once you'd get used one new way of processing something, they'd change it again, and again. I felt like I could never get ahead.

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5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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