Good and bad - Relationship Manager KeyBank Employee Review

3.0
Feb 20, 2013
Recommend
CEO approval
Business outlook

Pros

Great products and great service. Allow for flexibility with loan structuring. Local product partners and management.

Cons

Trying to be like bigger banks, with intensity on sales and call reports. Unfortunately, they don't come with the clout of a big bank, nor do they have the appeal of a community bank. They won't win a pricing battle, either, so winning business is difficult. Not allowed to prospect in others' territory, and people claim prospects without actually contacting them.

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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