Solid Company - Technician Key Methods Employee Review

5.0
Apr 16, 2020
Recommend
CEO approval
Business outlook

Pros

Logical approach to the MSP industry, great people that actually care.

Cons

Not much to con about here.

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Key Methods Response
2y
Thank you! We have not had a lot of employees in the Seattle Area so I kind of know who this was. Glad we were able to work together and wish you well with your job closer to your family. We miss you

Explore other reviews about Key Methods

5.0
Jun 24, 2021
Recommend
CEO approval
Business outlook

Pros

Flexible, Innovative, cutting edge, Friendly

Cons

NA, NA, NA, NA, NA

avatar
Key Methods Response
2y
Thank you !
3.0
Oct 6, 2021
Recommend
CEO approval
Business outlook

Pros

I can't say enough about the employees at Key Methods. The company is built and held together by the hard work of the many talented technicians and administrators. Professional, smart, and caring, they always put their best foot forward day in and day out. I have gained many lasting friendships and professional relationships with these people for which I am forever grateful. The experience gained in just a short period of time is awesome and there is definitely something new and different every day.

Cons

The leadership team is absent most days and works remotely from their fancy houses and/or houseboats. You have to pull teeth to get any kind of pay raise and the workload to pay ratio is way off (between 20-25 clients per person account manager). Leadership tends to unintentionally flaunt their money and fancy toys in front of the employees while the hard-working employees who keep the company running are living paycheck to paycheck.

2
avatar
Key Methods Response
2y
A little over 2 years have past since this review was posted so time for an update: The "Technical Account Manager Role" that was mentioned was eliminated and the duties that were covered by that role have been divided among multiple departments ( Account Manager, SysAdmin, NetAdmin, and VCIO ). Few techs were able to juggle all those duties well. Those that could had a high probability of stressing or burning out. Like most companies our success comes from repeating those things that work well and changing the things that don't. That's what we adhere to another one of our core values - "Embrace Change" - With change comes opportunity.
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