Beautiful hotels. Unorganized management. - Restaurant Server Kessler Collection Employee Review

3.0
May 13, 2014
Recommend
CEO approval
Business outlook

Pros

Beautiful hotels. Inspiring atmosphere to work in. A lot of the company's focus is on art. A lot of really cool pieces around the property and if any employee in any department sells a piece to a guest, the employee gets a commission.... That's really cool! There was a great orientation that made it seem like the company's head is in the right place.... Unfortunately there was very little follow-through after orientation day to keep the ideas in action.

Cons

I worked in the restaurant, and as far as the particular hotel I worked in, the management was severely unorganized. They were also angry, stressed, and nearly panicked almost all the time. I only worked there 1 winter and nearly all the management and staff turned over. It is also hard to work with corporate to get much needed things like new signage.... The restaurant was tucked away and therefore proper signage would have been a HUGE help... Corporate did not allow this to happen or even seem to have an interest in fixing the problem. In a resort village at peak season... Occupancy should NOT have been an issue.

Explore other reviews about Kessler Collection

5.0
Sep 2, 2025
Recommend
CEO approval
Business outlook

Pros

Serving as General Manager at the Grand Bohemian Hotel Mountain Brook has been an incredibly fulfilling chapter in my career. Over the past year, I’ve experienced a remarkable balance between professional growth and personal well-being. I’m proud to lead a team that’s not only talented but genuinely collaborative and inspiring. The unwavering support from our corporate leadership has empowered us to elevate the guest experience and strengthen our culture. It’s been a journey defined by purpose, passion, and progress.

Cons

Some modification to benefits on the medical side would be good. Otherwise very happy.

2.0
May 23, 2026
Recommend
CEO approval
Business outlook

Pros

Similarly very diverse seemingly wonderful culture

Cons

I was hired at almost 2 dollars less than the people that were hired a week before and a week after me. Evem with 5 plus years in hospitality. Within 3 days I was degraded in front of a guest. So bad that they wrote about their experience. Nothing was done. After a meeting with H. R the person who actually did the degradation try to retaliate against me. And said that I threatened and made them feel unsafe.. you can try to pull the anger man card. So after checking cameras and doing their investigation, I'm still employed. I still work with this person. I don't feel safe because this person has lied on my name. Once and I'm sure we'll do it again. How is this allowed to happen with HR? And all the established rules and regulations

See reviews by: Helpful|Rating|Date|All