terrible. - Customer Service Insurance Agent Kemper Employee Review

2.0
Apr 14, 2012
Recommend
CEO approval
Business outlook

Pros

immediate coworkers and supervisors are friendly, good people who are working hard to keep a smile on their faces and make upper management happy. decent benefits.

Cons

no work/life balance. constant demand for overtime -which is mandatory. they will change your "permanent" schedule *constantly* with little regard for how it affects employees ability to care for their own families, etc. little to no pay raises. occurrences (demerits) are given for missing work, even with a doctors note. required work days are increasing while number of allowable absences continues to decrease along with a substantial decrease in paid time off. attendance policy is so sub par that many people's jobs are on the line (they are on "warnings") for nothing more than average absences due to illness throughout the year. high stress of job compounded by difficult stressful work environment. you are required to know and request what days you will use for vacation one full year in advance, but you may not know they are approved until days before hand. and if you plan a vacation, schedule time off and pay for it, and then have any sort of unforeseen event happen where you have used your available time (yes they will retract time you scheduled a year in advance to satisfy unscheduled absences) then they may force you to forgo your vacation. if you speak up about being dissatisfied, you are then reprimanded about your morale. there is an HR department but i don't know how involved they could possibly be since so many of these policies seem unethical. if this company has any morals/ethics, i have yet to see them in action for their own "employee family".

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5.0
Jun 3, 2026
Recommend
CEO approval
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Pros

Solid work environment at Kemper

Cons

Pay is lower than what I would have liked

3.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Pay and benefits, supportive coworkers, opportunities to develop critical thinking, communication, and investigation skills. The role provided valuable experience in handling complex claims and making coverage and liability decisions.

Cons

High caseloads and demanding workloads can make it challenging to maintain work life balance. The job can be stressful at times due to deadlines, customer expectations, and the volume of claims.

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