KellyConnect AppleCare Project - Senior Technical Support Advisor Kelly Employee Review

2.0
Dec 28, 2017
Recommend
CEO approval
Business outlook

Pros

Ability to work from home Pay was decent Great team members Decent virtual environment Promoted from within Continued skill training Fun contest, socializing is permitted, fun work-at-home environment

Cons

Reduced pay by $1.00 per hour when relocating to a state where the cost of living is considered lower. Went from making $16.50 per hour to $15.50 per hour and was told it was not because of my individual performance Scheduling changes happen without notice, often with 24 hours notice No actual benefits, hard to qualify for holiday pay Constant equpiment and software issues, no pay or information about unemployment when out of work waiting on new equipment to be shipped Communication is very poor with upper management and staffing Massive lay-offs. Laid-off 300 people with an hours notice, this happens at least 2 times a year No quarterly or annual pay increases, stunted growth In the state of Arizona, it is a law that they pay you for earned vacation and PTO. They do not want to pay you for it and take over a week to respond to your inquiry about it being included in your final check

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Kelly Response
8y
Thank you for taking the time to provide such detailed feedback. We want each employee to be treated with dignity and respect. We take your concerns and advice very seriously and continually strive to do better. Your feedback is very helpful to support leadership in their efforts to grow and guide employees. ~The Kelly Services team

Explore other reviews about Kelly

5.0
Apr 16, 2026
Recommend
CEO approval
Business outlook

Pros

My experience working with Kelly was amazing. The hours were extremely flexible and I was able to mingle with some amazing people.

Cons

Some schools were a little bit of a drive from my apartment.

5.0
Jan 6, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Virtual, work from home position. The pay was great, the hours were great, they work with you and are very flexible, can always pick up shifts if you have under 40 hours, (you're scheduled 40 hours but if you miss a day that week) you can pick up another shift from the board

Cons

There aren't any cons that I can think of at this time.

231
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Kelly Response
7y
Thank you for taking the time to share your experience and for writing such a detailed review. We appreciate your input and are happy to know that things are going well for you.
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