Uncomfortable place to work - Kaplan Professional - Student Services Representative Kaplan Financial Employee Review

Ability to accept or decline teaching assignments Well respected brand

Teaching assignments are minimal (avg 2 per month) Theres a lot of material to cover in the time allotted so the pace of the class can seem rushed

Some colleagues are supportive and try their best within a difficult environment & the brand name may also look good on a CV if you are early in your career and depending what you want to do next.

The culture is extremely blame-heavy. When things go wrong there is very much a “blame and shame” approach rather than a focus on solving problems or supporting staff. Pay is significantly below market rate when you consider the workload and responsibilities expected. Similar roles in other companies often pay noticeably more for the same (or less) responsibility. Management frequently sets unrealistic deadlines and expectations. A big issue is that many managers appear to have little understanding of the actual day-to-day tasks their teams are responsible for. As a result, time estimates and workloads are often completely tone deaf. It often feels like leadership would benefit from spending time understanding the work from the ground level. There is also a strong drinking culture at work events. Participation is unofficially expected, and if you choose not to drink or attend alcohol-heavy events it can feel socially excluding. Communication across teams and management levels is often poor, which leads to confusion, mistakes, and last-minute pressure on staff at lower levels. Because the organisation sits in the private education sector, policies and processes can feel arbitrary and primarily designed to suit the company rather than support employees. Overall, morale can be quite low due to a combination of poor communication, low pay, and unrealistic work expectations.