employer cover photo
employer logo
employer logo

KPay Merchant Service

Engaged employer

Don‘t apply it - BDE - Business Development Executive KPay Merchant Service Employee Review

1.0
Apr 2, 2026
Recommend
CEO approval
Business outlook

Pros

company location, in CBD, People are nice.

Cons

1. Management and structure: The management approach is highly numbers-driven, with limited focus on employee development or long-term success. There is a lack of clear career progression and structured support for growth. 2. Product and offering: The product has multiple limitations and inconsistencies, which can make it challenging to confidently position and sell to clients. 3. Merchant onboarding processes: The application and onboarding process for merchants is overly complicated and not user-friendly, often creating friction during the sales process. 4. Compensation and commission: The base salary is relatively low compared to industry standards in Australia, only $55K, with no transportation allowance provided despite the field-based nature of the role. The commission structure is complex, frequently changing, and lacks transparency, making earnings unpredictable and significantly below market expectations.

Explore other reviews about KPay Merchant Service

1.0
Mar 22, 2026
Recommend
CEO approval
Business outlook

Pros

-You get BDE team members that are very good in teaching, and some area managers that care.

Cons

-The commission structure always changes when someone is doing good, some of the commissions you can barely see. -No respect for work-life balance and time outside work. -No transport allowance. Be prepared to spend $200-$300 in gas, tolls, and fares for public transport weekly. -No ramp-ups, straight termination in 1 month if you don't hit the ridiculous targets. -Unpaid overtimes are the norm. Marketing team is just unpaid interns. -Base pay is a joke. The promise of anything above $80k in OTE is a straight scam. -If the management's expected numbers are not met, good luck. BDEs take so much of the blame, without regard to oversaturation, customer behaviours, or just overall uncompetitive rates and features. -Unprofessional behaviour, such as calling people out straight in the BD chat instead of communicating with the manager and the BD first and knowing the full situation. -The quality of booked meetings isn't the best. You would often spend so much time travelling just to face results of miscommunication between the telesales team. -Poor product launch. Sudden changes would mean that previously promised features and inclusions would suddenly not be available to fulfill. Trust erodes between the merchants and the company standing. BDEs would often get the blame as the customer facing reps. -Job listing has outlined visa sponsorship to lure people in. That is not true.

3
2.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

- Flexible Working Hours - Start up vibe at start - Motivated and Positive team culture

Cons

- Chaotic admin/internal management - Lack of frontline sales support - Conflicts between departments to a extent has jeopardise client experience - Bureaucratic working culture from the admin team

See reviews by: Helpful|Rating|Date|All