Awareness for Fresh Graduate (Notice to Serve is 2 months for Probation) - Tax Assistant K-Konsult Employee Review

The office is conveniently located near public transport and has easy access to food.

Workload can be quite heavy, especially when there is no staff replacement after someone leaves. This often results in additional responsibilities being redistributed, making it challenging to keep up with client demands. Deadlines are sometimes unrealistic, with multiple clients (2–3) having the same due dates, which creates unnecessary pressure and affects work quality. There is also a lack of timely review from management. Reports are often reviewed late, yet there is pressure to proceed with the following month’s work. This leaves insufficient time to make necessary amendments to previous reports while managing new tasks simultaneously.

1. Office is nearby public transport and the high class shopping centers. 2. Buffet for CNY, Hari Raya and Christmas. Of course the staff need to contribute monetary by monthly as the events organized by Sport Club.

1. There is a strong focus on responding quickly to customers’ requests (“child care” approach), even when certain requests require longer time to resolve. 2. Knowledge gaps between managers and seniors sometimes lead to extended discussions without clear solutions, which may affect job allocation and planned timelines. 3. Staff allocation based on planning is occasionally adjusted due to ad-hoc requests from other departments, which can impact delivery timelines. In some cases, when deadlines are at risk, discussions are escalated directly to senior management. 4. Review of files by management may be delayed at times, resulting in slower feedback for staff improvement, partly due to frequent meetings. 5. While SOP compliance is emphasized, approvals from management are sometimes received at the last minute. 6. Internal meetings are often scheduled towards the end of office hours, which may affect time efficiency. 7. The current account handover process relies heavily on verbal communication inherit from past PIC, and written guidelines are brief and may lack detailed reference. 8. There are instances where focus on minor operational issues is escalated to senior management, which may affect prioritization of more critical matters. 9. A shared departmental email address is used, which may occasionally lead to emails being overlooked or delayed in response due to high volume and multiple users accessing the same inbox.