Prepare for Low Pay, Micromanagement, and Burnout - Customer Success Manager (CSM) Justworks Employee Review

1.0
Jul 7, 2025
Recommend
CEO approval
Business outlook

Pros

Employee diversity, dog-friendly office and convenient office location in FiDi.

Cons

You have to work most banking holidays. Pay is below market compared to similar roles at other companies. Internal mobility and career advancement is driven more by office politics and connections than merit. Company and department policies often lack consistency or enforcement. For example, the Customer Success organization was established with an unlimited PTO policy, yet management later imposed an informal cap of 20 days. Similarly, although it was communicated that employees must be in a role for at least one year before transferring internally, an internal move was approved for an employee after just six months.

Explore other reviews about Justworks

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance and management.

Cons

Long hours sometimes, but generally a good experience

2.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Some genuinely good people among the sales org - solid product for small businesses - decent base pay - good benefits

Cons

Sales people should avoid at all costs unless you are established in the PEO industry. -completely different org that what was presented during the interview process -mass exodus of good managers any top ic’s -ROE does not exist, your accounts will be taken from you and passed along to favorites at the top of the org -inbounds are far from equitable and passed to the same “inside circle” -product has fallen behind significantly to other tech forward companies

See reviews by: Helpful|Rating|Date|All