Beware of snake oil salesmen! - Anonymous employee Jumpwire Media Employee Review

It's difficult to read reviews like this from a past employee but the poster brings up some valid points that I would like to address. There seems to be some confusion by the poster between employee and contractor. Employees were paid every two weeks. To ensure timely payment we routinely issued two checks at the beginning of each month to each employee. However, there were many times when I and/or our COO did have to remind contractors to submit their invoices to our accountants to be paid on time. This may have been where the 'late payment' issue came from. This poster was based in our Toronto, Canada office. I personally struggled to adapt to the more reserved and conservative Canadian business culture from the aggressive confrontational style of the New York business environment. I think the "snake oil" comment is unfounded. The social media and digital media environment has few best practices, platforms are being added regularly, and the industry is changing on a daily basis. There is considerable disruption and our clients look to us to help them navigate the change. To that end, we routinely hold back 10% of our fee when we begin a contract. If we do not achieve the measurable results that client and I have agreed upon, they do not have to pay the 10%. Managing client expectations is one of our key objectives at Jumpwire. I have noticed that many of the media companies listed here on Glassdoor have the same "underpaid/overworked" comments in their reviews. At Jumpwire we have tried several different ways of warning potential employees that the learning curve is steep, the hours long, and being good at Facebook in your personal life is much different than advising clients about Facebook for business but all have failed. Instead, we pay potential employees for two days to come and work onsite. We load them up with work and see if they like us and we like them. Finally, it is sad to hear that the poster would not want Jumpwire on their resume. We were voted one of the top 10 most innovative companies in media by Fast Company magazine (along with Twitter, Huffington Post, Univision) and we work with some of the most exciting media clients in the world. However, it is great to hear that this poster feels we strive to stay on the cutting edge of digital media. It is our primary goal and we work hard to stay at the front of the pack. I appreciate the feedback. Gavin