NA - Quality Assurance Specialist Johnson Controls Employee Review

4.0
Mar 6, 2024
Recommend
CEO approval
Business outlook

Pros

It was a good team, I enjoyed working on the QA team providing feedback, key plans and advice to all collectors but also to supervisors and managers regarding the performance of the collectors within the process of collecting and documenting all customer's accounts in the intern system.

Cons

The boss I had at the moment wasn't too good at the job. On the human side he always was comprehensive and acceptable of our personal lives and the balance we needed to have within our jobs. But it was a little complicated to follow up on the goals and key performance of the intern projects we had and he sorta wanted to always be the "nice guy" without being the "boss" it was needed some times,

Explore other reviews about Johnson Controls

5.0
Nov 7, 2025
Recommend
CEO approval
Business outlook

Pros

Excellent office culture...we have each other's back and everyone is there for each other on the quest to provide the best customer experience. We bring a, "whatever it takes" mentality to our workday. Best part of our job is our work family.

Cons

High pressure industry that must be managed daily. We save lives! That brings a heavy responsibility to what we do and means we must remain focused at all times.

2.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay, good PTO and benefits

Cons

Everything else. ZERO training. They hand you a laptop (which is garbage) and say good luck. There is no "team." Everyone is on their own. The senior techs all reached their peak 20 years ago and don't even know what BACnet is. The bureaucracy is unbearable. Ordering a simple part is nearly impossible. There are so many apps you have to check in on everyday and they care more about those metrics than they care about the service their customers are receiving. If you want to get your butt kicked everyday with zero support at a company that specializes in taking advantage of their customers, this is the job for you.

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Johnson Controls Response
2w
Thank you for your honest feedback as a Controls Service Technician. We strive to create a workplace where our core values of integrity, collaboration, and innovation are lived out and where employees feel valued and supported. We apologize if this was not the experience you had with us. Your input will be shared with the appropriate individuals to address your concerns.
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