Every day there are less reasons to stay... - Account Executive Johnson Controls Employee Review

2.0
May 3, 2014
Recommend
CEO approval
Business outlook

Pros

The products that we sell are excellent and the talent on the mechanical side is also very strong. Additionally, if you work hard you can find good mentors within the organization to help you succeed. I also think benefits are good but nothing crazy, pretty standard for a very large company. The industry is great as well, in BE we truly work on cutting edge hvac solutions. If you hit your numbers management typically stays off your back. Mostly because other than asking you about your pipeline they really wouldn't know how to help!

Cons

The compensation (ie commission) used to be solid, especially for contracts - was making 140-180k as a sales guy. However, the company made a change and dropped our comp about 30%. All the while, senior execs on conference calls were making it seems like we are going to do great with the new comp plan. Either they are extremely patronizing or they actually had not thought through the consequences of their actions. I fear it is the latter, it seems corporate decisions and edicts are not thought out, halfway implemented and then everyone sings the company line like we actually did something. I have never seen so many people drink the cool aid out of fear (see next paragraph) As an example of the initiatives that are not thought out, they decided that they wanted to sell more of an offering so they gave every part of the business a goal to sell it. What happened? Did they sell more of the offering? Heck no, all they did was pit everyone in the branch against each other in competition to sell the same offering as opposed to before when we were collaborating for our clients. The next real issue is the way this company is managed. First of all incompetency runs rampant. I don't know when they started hiring incompetent middle managers who used to sell copy machines or life insurance the day before but I see it everywhere. And then the incompetents are hiring more of their incompetent brethren and so on... A good sales/branch manager is very hard to find at JCI (although there are some excellent ones). These managers then spend 85% of their time trying to make sense of the excel spreadsheets computed by our archaic CRMS (yes that's plural because we have many and they are not intuitive and disjointed). So basically I am constantly getting questioned on these spreadsheets that I really don't know how to change and almost never getting any feedback as to grow in my profession. Finally these managers will almost never stick up for us, specifically on compensation and operational issues, because they are all deathly afraid of becoming the next head on the "layoff" chopping block. This last issue is probably the worst because it creates resentment among all groups because no one is willing to speak up that something might be wrong. It's interesting to see if someone does bring something up they will be attacked for any number of other issues just to get them to shut up. I.e. Manager asks superior: sales guys complaining their comp statement is wrong, superior will say: why don't you focus on selling XYZ offering instead, I noticed you are only 80% of plan, I want you to come up with an action plan by tomorrow... I know crazy!

Explore other reviews about Johnson Controls

5.0
Nov 7, 2025
Recommend
CEO approval
Business outlook

Pros

Excellent office culture...we have each other's back and everyone is there for each other on the quest to provide the best customer experience. We bring a, "whatever it takes" mentality to our workday. Best part of our job is our work family.

Cons

High pressure industry that must be managed daily. We save lives! That brings a heavy responsibility to what we do and means we must remain focused at all times.

2.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay, good PTO and benefits

Cons

Everything else. ZERO training. They hand you a laptop (which is garbage) and say good luck. There is no "team." Everyone is on their own. The senior techs all reached their peak 20 years ago and don't even know what BACnet is. The bureaucracy is unbearable. Ordering a simple part is nearly impossible. There are so many apps you have to check in on everyday and they care more about those metrics than they care about the service their customers are receiving. If you want to get your butt kicked everyday with zero support at a company that specializes in taking advantage of their customers, this is the job for you.

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Johnson Controls Response
2w
Thank you for your honest feedback as a Controls Service Technician. We strive to create a workplace where our core values of integrity, collaboration, and innovation are lived out and where employees feel valued and supported. We apologize if this was not the experience you had with us. Your input will be shared with the appropriate individuals to address your concerns.
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