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      Johnson Controls

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      Johnson Controls reviews

      NO CUSTOMER SERVICE? WORST MANAGEMENT! - Customer Service Johnson Controls Employee Review

      1.0
      May 26, 2020
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      That I am leaving! I chose to leave because I don't want to be part of any toxic workplace anymore!Redundancies every few months so they meet target on budget

      Cons

      Service- WORST! No customer service training!! None of their staff know how to speak to customers! Management- Cliques! During the redundancies if you were part of the clique you were safe no matter what. A fellow employee here left to the COMPETITOR Ultimate Security and the boss took him back! Management have no education and is so old school. Staff- Great people in general like every place Systems- OLDEST SYSTEMS! A1 secuirty bunker? Sure but they have oldest systems ever! Get with genesys!! using Avaya like early 2000s. WHAT A JOKE! Training- What training? You sit there and look at the screen! 8 hours

      Explore other reviews about Johnson Controls

      5.0
      Nov 7, 2025
      Front line sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent office culture...we have each other's back and everyone is there for each other on the quest to provide the best customer experience. We bring a, "whatever it takes" mentality to our workday. Best part of our job is our work family.

      Cons

      High pressure industry that must be managed daily. We save lives! That brings a heavy responsibility to what we do and means we must remain focused at all times.

      2.0
      May 14, 2026
      Controls service technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent pay, good PTO and benefits

      Cons

      Everything else. ZERO training. They hand you a laptop (which is garbage) and say good luck. There is no "team." Everyone is on their own. The senior techs all reached their peak 20 years ago and don't even know what BACnet is. The bureaucracy is unbearable. Ordering a simple part is nearly impossible. There are so many apps you have to check in on everyday and they care more about those metrics than they care about the service their customers are receiving. If you want to get your butt kicked everyday with zero support at a company that specializes in taking advantage of their customers, this is the job for you.

      1
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      Johnson Controls Response
      2w
      Thank you for your honest feedback as a Controls Service Technician. We strive to create a workplace where our core values of integrity, collaboration, and innovation are lived out and where employees feel valued and supported. We apologize if this was not the experience you had with us. Your input will be shared with the appropriate individuals to address your concerns.
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