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      Johnson Controls

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      Johnson Controls reviews

      Truck Based HVAC Customer Service Agent (Dispatcher) - Truck Based Customer Service Agent Johnson Controls Employee Review

      1.0
      Jun 16, 2018
      Truck based customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      People you work with are amazing. Made a lot of great friends over the years

      Cons

      Where to begin... Politics, politics, politics. JCI does not care how long you have been with them, your experience or your value. You do not count if you do not have degree. If you do have a degree even if it is in worm farming, you qualify as a human being. Management completely detached from business and only care about the numbers for bonus purposes. Pay and compensation are not competative unless you are in management and then you are VERY well compensated. They rarely promote from within and hire people with ZERO industry experience into management. If you are a favorite, there is not end to how far you will go even if you are not qualified. Ethics and Integrity do not really exist. Harrassment is commonplace and completely ignored by HR.

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      5.0
      Jun 8, 2026
      Material handler
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic pay for the area and great leadership

      Cons

      No major cons at the time

      2.0
      May 14, 2026
      Controls service technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent pay, good PTO and benefits

      Cons

      Everything else. ZERO training. They hand you a laptop (which is garbage) and say good luck. There is no "team." Everyone is on their own. The senior techs all reached their peak 20 years ago and don't even know what BACnet is. The bureaucracy is unbearable. Ordering a simple part is nearly impossible. There are so many apps you have to check in on everyday and they care more about those metrics than they care about the service their customers are receiving. If you want to get your butt kicked everyday with zero support at a company that specializes in taking advantage of their customers, this is the job for you.

      1
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      Johnson Controls Response
      1mo
      Thank you for your honest feedback as a Controls Service Technician. We strive to create a workplace where our core values of integrity, collaboration, and innovation are lived out and where employees feel valued and supported. We apologize if this was not the experience you had with us. Your input will be shared with the appropriate individuals to address your concerns.
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