More improvements are needed to make it a better company - Client Service Analyst Jivox Employee Review

1.0
Feb 28, 2018
Recommend
CEO approval
Business outlook

Pros

- free lunch, snacks, and dinner - trips and outing with the team and chance to mingle with other operations - laptops for everyone - there is some overhead in management process which currently are getting streamlined - an above average work environment - good salary package - table tennis, carrom, chess

Cons

- HR processes need to be quick and can be improved - no work life balance - no hike in the last appraisal cycle - employees get fired frequently - half the employees spend the time in playing which adds more efforts for other resources in delivering a task - forced to work on national holidays and weekends due to poor planning and wrong time estimates by most of the managers - getting calls in the middle of the night and during holidays from managers and leads for useless clarifications - no career growth

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Jivox Response
8y
Thank you for taking the time to write detailed feedback. We continue to address processes and communications across the company as we are growing at a very fast pace. We are streamlining our HR practices as well as employee concerns, work life balance. HR@Jivox

Explore other reviews about Jivox

5.0
Dec 13, 2022
Recommend
CEO approval
Business outlook

Pros

It's nice to work for a company that cares about its employees and feels like a family. I also like that there are plenty of opportunities to grow and broaden your career knowledge with the freedom, flexibility and autonomy in my role.

Cons

While I enjoy the unstructured nature of my role so far, it can be difficult if you prefer having rules and guidelines exact with metrics to be graded on.

3.0
Apr 25, 2025
Recommend
CEO approval
Business outlook

Pros

Flexible day to day tasks

Cons

None at the time of employment

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Jivox Response
1y
Thank you for taking the time to share your review. We are glad to hear you appreciated the flexibility in your day-to-day work during your time at Jivox. While your feedback was brief, we’re always open to learning more about how we can continue to improve the employee experience. Jivox is a great place to work. Not only because of our commitment to work-life balance and flexibility, but also because of the collaborative culture, smart and passionate teams and the opportunity to make an impact in a fast evolving industry. We are proud of the environment we’ve built and are always working to make it even better. Thank you again for being part of the Jivox team, and we wish you continued success in your career.
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