Supportive, fulfilling, and exciting company to work for - Sales Enablement Lead Jitsu Employee Review

5.0
Aug 21, 2025
Recommend
CEO approval
Business outlook

Pros

What I love about Jitsu is the culture, the opportunities, the team, and the work itself. Jitsu has all the energy, innovation, and excitement of a start-up, balanced with the stability and structure of the corporate world, making it a really fun, engaging, and great place to work. The organization is small enough to really feel like you're making an impact, but big enough to feel supported by other teams and resources. It's awesome to get to work closely with many department heads and team leaders on projects that make a difference within the company. The executive team and management really care about their teams and the company, and they've been very supportive of my work, attentive to my questions and needs, and overall really helpful when I need it. The people here are super smart, driven, warm, and happy to be here too, which makes for a company culture that people actually want to be a part of. I love being remote, but I've also gotten plenty of opportunities to travel and work with the team in person, which I've really enjoyed.

Cons

I truly can't think of any yet.

Explore other reviews about Jitsu

5.0
Nov 3, 2025
Recommend
CEO approval
Business outlook

Pros

* Speed and Price: Jitsu's main selling point is its ability to offer same-day and next-day delivery at costs comparable to slower, ground-shipping rates. * Advanced Tracking: The company provides a modern, real-time tracking platform, offering end-to-end transparency for both the shipper and the end customer. * High-Volume Capacity: The service is built to handle high-volume shippers, making it an attractive partner for large e-commerce brands and subscription boxes. * Low Package Loss (Officially): Jitsu claims a very low package loss rate (0.02%), suggesting their system, when it works, is efficient at tracking inventory. * Speed and Price: Jitsu's main selling point is its ability to offer same-day and next-day delivery at costs comparable to slower, ground-shipping rates. * Advanced Tracking: The company provides a modern, real-time tracking platform, offering end-to-end transparency for both the shipper and the end customer. * High-Volume Capacity: The service is built to handle high-volume shippers, making it an attractive partner for large e-commerce brands and subscription boxes. * Low Package Loss (Officially): Jitsu claims a very low package loss rate (0.02%), suggesting their system, when it works, is efficient at tracking inventory.

Cons

​Severe Delivery Inconsistency: This is Jitsu's biggest problem. A significant number of customer complaints describe packages being marked as "delivered" but never arriving. ​Mishandled Packages: There are widespread reports of drivers leaving packages in unsecured or bizarre locations, such as on public sidewalks, in faraway parking lots, or thrown on a porch, seemingly to avoid being seen on doorbell cameras. ​Poor Driver Accountability: As the service relies on independent gig-economy drivers, the quality of service varies drastically. Many complaints point to drivers who fail to follow simple delivery instructions or who appear to "fake" delivery attempts. ​Ineffective Customer Support: While Jitsu claims to offer 24/7 support, many customers report having difficulty getting a clear resolution for lost packages. Responses are often slow, dismissive, or unable to provide real help beyond confirming the (often incorrect) "delivered" status.

1.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

Incompetent leadership at all levels allows for a great deal of autonomy in warehouses.

Cons

Leadership is severely undertrained in basic knowledge across management, logistics, and project management.

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