Great Company - Senior Technical Support Analyst Jenzabar Employee Review

Jenzabar takes care of their employees, and I appreciate that! I always feel like I am a part.

Difficult at times to work from home, but without it, I wouldn't be able to still be working for Jenzabar! So not really a con. Be clear about direction decisions in Product Development and when it switches, be clear.

I have dedicated my work to Jenzabar. I have worked at the company for 23 years and have experienced many changes within the company good and not so good, but I have always felt that they cared about their employees and that our success was the companies success as we are the frontline dealing with customers after they have purchased our product. Having worked in Higher Education all my life as a user, support, support manager, implementation and product manager I have experienced it all and have the knowledge of understanding higher education and that was rewarded it was great to have your work and commitment acknowledged by the company.

Well...the management seems to have forgotten that we are team and it doesn't matter what team you are on that we all have a role in the company, and that means recognizing EVERYONE, not just the product your trying to sell. Never in the past leadership were other product lines made to feel left out and that's the current environment. I have spent these years being proud of the company but now things have changed and loyalty, service, knowledge, leadership seems to no longer be valued, and that makes me sad.