Administrative Concerns - Administrative Assistant/Reception Jannus Employee Review

I love working for Janus as a 988 responder Great community

The negative response from others who don’t understand the work can wear you down

*401k match was 5:1 up to 2%.

Key takeaway; Let turnover be your guide. Many positions saw high turnover, and it was always the employee's fault never the fault of lack of consistent direction. Poor Training Structure: Training was largely conducted over Teams, which proved ineffective. Managers often provided incorrect training, and when mistakes occurred, they shifted the blame onto employees rather than taking accountability. Constantly Changing Expectations: Management frequently changed how they wanted information processed, causing confusion and inconsistency. A lack of an organized task management system made it frustrating to keep up with shifting priorities. Toxic Leadership Culture: Leadership remained disconnected from frontline staff. Communication was strictly top-down, and there was a noticeable culture of manipulation. Employees were pressured to overwork “for the cause” under the pretense of “we’re a family,” while leadership showed little regard for realistic work-life balance. Lack of Vision: Decision-makers lacked clear strategic direction, leading to a rigid, hierarchical structure that suppressed innovation and employee morale. Workload and Flexibility Imbalance: Although there was some flexibility to work from home occasionally, management frequently took time off themselves while expecting employees to be physically present in the office and to work beyond a standard 8-hour day without additional consideration.