Overworked - Technical Support Jamf Employee Review

Benefits, culture, and community drive Jamf. Pay can always be better, but is fair to the market.

Some growing pains recently, maturing from a start-up to a stable company with new technology, such as AI, competing with internal resources.

Benefits are pretty much the only positive at this point. Working hybrid is nice, but pales when we used to be fully remote with no issues.

The senior managers of Technical Support are driving this org into the ground. Employees are no longer a human, no longer an employee; we are now just numbers. KPI requirements have gotten ridiculous requiring employees to almost literally fight over available work to make ourselves look better. Its a complete sham, a numbers game. There are those of us that are legitimately here for our users and administrators, but the quantity of work has vastly outweighed the quality.