Horrible location. Unprofessional store manager. Run down store & utilities. - Cosmetics Manager JCPenney Employee Review

1.0
Aug 22, 2025
Recommend
CEO approval
Business outlook

Pros

Hours aren’t bad for retail.

Cons

Lack of honesty when you are interviewed about the condition of low staffing, bonuses, advancement, trainings. There are NO bonuses. No pay increases. Lack of training. The current store mgr is clueless on how to manage a store, much less people. Very impersonable. You will not receive any help in the cosmetic dept. They will watch you sink! There’s little to no hours, dated video training, low budget, no upper management support… not within the store. The pay is so low you will only have inexperienced students working in cosmetics. Not a good place to start if you’re trying to compete with Sephora/Ulta. There is NO comparison. The “Beauty Dept” is a joke. As the mgr or department leaders, you will be worked to death! First, cleaning up the mess from the neglect over the past year & a half. Visible filth, mold, mildew, rancid testers, expired products on shelves. Unknowledgeable cosmetic sales people are hired & the mgr has no time to spend training anyone with all the paperwork & physical demands. Not to mention the weekly, if not daily, store drama that manipulates a lot of your time. The store mgr has no backbone & will dance around issues & want you to do her “dirty work”. Constant “meetings” that get nothing resolved. This store is mildewed in so many areas. Air conditioning works in half the store if your lucky., The electricity is likely to shut off during a storm. In the mall also. The salon has been open with active clients, when they lose hot water!! More than once! But once is damage enough! There is no positive reinforcement here. No team building exercises. Zero store morale. Very good people work here but are not appreciated in the least.

Explore other reviews about JCPenney

5.0
Jun 21, 2026
Recommend
CEO approval
Business outlook

Pros

Great Maintenance department with a great team of Managers and Senior technicians to learn from each day.

Cons

Pay was low for the work load.

3.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

its a good starter job for someone in high school

Cons

schedule would change at the drop of a hat without being asked about availability. supervisors never answered their phones if you needed to contact them

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