Customer service oriented - Anonymous employee JCPenney Employee Review

4.0
Dec 27, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Care about customer service, management was kind

Cons

short-staffed and morale wasn't great

Explore other reviews about JCPenney

5.0
Jan 9, 2026
Recommend
CEO approval
Business outlook

Pros

Good hours and time off

Cons

It was good for part time

1.0
Jul 6, 2026
Recommend
CEO approval
Business outlook

Pros

The employee discounts were alright

Cons

As a Cashier or Omni associate they don't take you seriously. Leadership loves to play hot potato with responsibilities and many times cashiers gets stuck with it. When dealing with angry customers they the managers don't show up or completely undermine you making you look like an ___.

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