It had it's ups and downs. - Anonymous employee JCPenney Employee Review

4.0
Feb 10, 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Flexible hours. Our assistant manager was really good about giving us the time we needed. - Friendly associates. Most of the people in out store were significantly older than me. However, everyone was great to work with. And most of the people who were my age go to school with me. I became good friends with a bunch of people. - Fun. I worked in the childrens department and we have a hop scotch in the middle of the floor. Often we would play hop scotch with the kids while another associate help a frustrated mom. - Training. Felt really prepared. Two weeks training (about 5 days), paid. Then another week on the floor shadowing another employee. Everyone was always willing to help if I ever had a question -Lots of hours during the Holidays.

Cons

- Long Holiday hours. I would often be scheduled for a 8 1/2 - 9 hour closing shift on a Friday or Saturday. Fridays and Saturdays are the bussiest days and often we ended up having to stay after for two or three hours. And even then we would still have full dressing rooms and return bins, which would mean they had to get a crew in early in the morning to finish. - I had a misunderstanding with my department manager who was listening to untrue rumors, and spreading untrue rumors. She confronted me, yeling at me in the middle of the sales floor. I had a complaint from a customer about that latter but there really wasn't anything I could do. I went to our store manager, who had told us we could come to her with everything. She told me, very nicely, to handle it mysef and get back to work. I eventually worked up the nerve to sort it out but the damage had been done. - I was never told that I wasn't going to be kept. I just wasn't scheduled. - Our store really followed JCP policy to a T... meaning we provided G.R.E.A.T service. SO it was frustrating when we would call other stores and get hung up on because they were "busy".

Explore other reviews about JCPenney

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work super chill and easy

Cons

No cons prefect for college and high school students

5.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

If you like working early morning hours and getting off early in the afternoon (which I do) this is a great part-time job. I was a college student when I worked here so it worked perfectly with my schedule. The pay is pretty decent and the people you work with are friendly.

Cons

Only real downside is that it's retail. You're going to run into some rude customers from time to time. There's always work to do and not enough time given to do it sometimes. But as long as you work hard and managers see that you're trying your best there isn't too much pressure put on you.

See reviews by: Helpful|Rating|Date|All