Company in a tailspin - Merchandise Execution Leader JCPenney Employee Review

2.0
Jul 8, 2013
Recommend
CEO approval
Business outlook

Pros

Great people to work with who take pride in their work and helping customers. Many associates have been with the company 20 to 30 years so it had been a great company for a long time that is what initially attracted me to come to JCP from another major retailer.

Cons

Last year and a half was a train wreck from unrealistic expectations and poor communication from the Plano office as Ron Johnson and his team failed to test concepts rolled out to the stores or listen to feedback from associates or customers.

Explore other reviews about JCPenney

5.0
Jan 20, 2026
Recommend
CEO approval
Business outlook

Pros

Laid back work, nice people to work with.

Cons

Sales driven. There doesn't seem to be much training on how they want the cashiers to do their job.

3.0
Jul 3, 2026
Recommend
CEO approval
Business outlook

Pros

easy job, slow most of the time, need to be able to find things to do to keep busy

Cons

when its slow you are barely scheduled for hours, need to get credit card applications

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